| NUMBER OF REGISTRATIONS | HOUSEHOLD PERCENTAGE | SCORE |
|---|---|---|
% households are registered as Users on Swachhata App
Qualification:
At least 2% of the city’s households should have been registered to Swachhata application to qualify. If not, the city will be automatically disqualified and the score acquired will be ‘Zero’
Registration Counts >= ((Population/5) X (2/100))
Formula:
If a city/ULB qualifies, then their score will be calculated using the below formula:
Registration Marks = (Number of Registrations/No of households in the city)*100
Based on the % obtained, the score will be calculated out of maximum 150 marks
| Registrations as Percentage of House holds | Marks |
|---|---|
| > 50 % | 150 |
| 41% - 50% | 100 |
| 31% - 40% | 75 |
| 21 - 30% | 50 |
| 11% -20% | 35 |
| 1% - 10% | 25 |
| < 1 % | 0 |
| MONTH | TOTAL COMPLAINTS | RESOLVED COMPLAINTS WITHIN SLA | RESOLUTION Percentage | AGENCY RESPONSIVENESS FACTOR |
|---|
This is to assess how well the ULB responds to citizen’s complaints and resolve complaints within stipulated SLA.
Qualification:
Number of complaints should be equal to 0.05% of the population
Formula:
If a city/ULB qualifies, then their score will be calculated using the below formula:
% complaints are resolved within SLA (Service Level Agreement) time frame = (No of complaints resolved within the SLA- No of complaints re-opened) / No of complaints received in the ULB
Based on the % obtained, the score will be calculated out of maximum 100 marks
| MONTH | TOTAL COMPLAINTS | RESOLVED COMPLAINTS WITHIN SLA | RESOLUTION Percentage | AGENCY RESPONSIVENESS FACTOR |
|---|
This is to assess how well the ULB responds to citizen’s complaints with respect to yellow spots and resolve within stipulated SLA.
Qualification:
No Qualification required.
Formula:
The cities score will be calculated using the below formula:
% complaints related to OPEN URINATION ‘Yellow Spots’ are resolved within SLA = (No of Yellow Spot complaints resolved within the SLA - No of Yellow Spot complaints re-opened / No of Yellow Spot complaints received in the ULB
Based on the % obtained, the score will be calculated out of maximum 100 marks
| MONTH | COMPLAINTS RESOLVED WITHIN SLA | TOTAL FEEDBACK | POSITIVE FEEDBACK | HAPPINESS FACTOR |
|---|
This is to assess citizens’ satisfaction on resolved complaints by the ULB.
Qualification:
In order to qualify for scoring, the number of complaints should be equal to 0.05% of the population
Formula:
If a city/ULB qualifies, then their score will be calculated using the below formula:
Positive Citizen Feedback on resolved complaints (Citizen Satisfaction on Complaint Resolution) = No of positive feedback on complaints resolved / No of complaints resolved in the SLA
Based on the % obtained, the score will be calculated out of maximum 100 marks
| MONTH | TOTAL REGISTRATION | ACTIVE USER | USER ENGAGEMENT |
|---|
This is to assess number of active users on Swachhata App/Local App
Qualification:
In order to qualify for scoring, atleast 1% of population should have been registered in order to get marks. If not, the city/ULB will be automatically disqualified and marks allotted will be ‘Zero’.
Formula:
If a city/ULB qualifies, then their score will be calculated using the below formula:
Number of Active Users on Swachhata App/Local App (integrated with Swachhata App) = Active User / Number of Registrations
Based on the % obtained, the score will be calculated out of maximum 100 marks
