2040
score   0
Aalo
population: 20684
Arunachal Pradesh
NUMBER OF REGISTRATIONS HOUSEHOLD PERCENTAGE SCORE
0 0 0.00

% households are registered as Users on Swachhata App

Qualification:

At least 2% of the city’s households should have been registered to Swachhata application to qualify. If not, the city will be automatically disqualified and the score acquired will be ‘Zero’

Formula:

If a city/ULB qualifies, then their score will be calculated using the below formula:

: Registration Counts >= ((Population/5) X (2/100))

Based on the % obtained, the score will be calculated out of maximum 150 marks

Registrations as Percentage of House holds Marks
> 50 %150
41% - 50% 100
31% - 40% 75
21 - 30%50
11% -20% 35
1% - 10%25
< 1 %0
MONTH TOTAL COMPLAINTS RESOLVED COMPLAINTS WITHIN SLA RESOLUTION Percentage AGENCY RESPONSIVENESS FACTOR
October,2022 0 0 0 0.00
September,2022 0 0 0 0.00
August,2022 0 0 0 0.00
July,2022 0 0 0 0.00
June,2022 0 0 0 0.00
May,2022 0 0 0 0.00
April,2022 0 0 0 0.00

This is to assess how well the ULB responds to citizen’s complaints and resolve complaints within stipulated SLA.

Qualification:

Number of complaints should be equal to 0.05% of the population

Formula:

If a city/ULB qualifies, then their score will be calculated using the below formula:

% complaints are resolved within SLA (Service Level Agreement) time frame = (No of complaints resolved within the SLA- No of complaints re-opened) / No of complaints received in the ULB

Based on the % obtained, the score will be calculated out of maximum 100 marks

MONTH TOTAL COMPLAINTS RESOLVED COMPLAINTS WITHIN SLA RESOLUTION Percentage AGENCY RESPONSIVENESS FACTOR
October,2022 0 0 0 0.00
September,2022 0 0 0 0.00
August,2022 0 0 0 0.00
July,2022 0 0 0 0.00
June,2022 0 0 0 0.00
May,2022 0 0 0 0.00
April,2022 0 0 0 0.00

This is to assess how well the ULB responds to citizen’s complaints with respect to yellow spots and resolve within stipulated SLA.

Qualification:

No Qualification required.

Formula:

The cities score will be calculated using the below formula:

% complaints related to OPEN URINATION ‘Yellow Spots’ are resolved within SLA = (No of Yellow Spot complaints resolved within the SLA - No of Yellow Spot complaints re-opened / No of Yellow Spot complaints received in the ULB

Based on the % obtained, the score will be calculated out of maximum 100 marks

MONTH COMPLAINTS RESOLVED WITHIN SLA TOTAL FEEDBACK POSITIVE FEEDBACK HAPPINESS FACTOR
October,2022 0 0 0 0.00
September,2022 0 0 0 0.00
August,2022 0 0 0 0.00
July,2022 0 0 0 0.00
June,2022 0 0 0 0.00
May,2022 0 0 0 0.00
April,2022 0 0 0 0.00

This is to assess citizens’ satisfaction on resolved complaints by the ULB.

Qualification:

In order to qualify for scoring, the number of complaints should be equal to 0.05% of the population

Formula:

If a city/ULB qualifies, then their score will be calculated using the below formula:

Positive Citizen Feedback on resolved complaints (Citizen Satisfaction on Complaint Resolution) = No of positive feedback on complaints resolved / No of complaints resolved in the SLA

Based on the % obtained, the score will be calculated out of maximum 100 marks

MONTH TOTAL REGISTRATION ACTIVE USER USER ENGAGEMENT
October,2022 0 0 0.00
September,2022 0 0 0.00
August,2022 0 0 0.00
July,2022 0 0 0.00
June,2022 0 0 0.00
May,2022 0 0 0.00
April,2022 0 0 0.00

This is to assess number of active users on Swachhata App/Local App

Qualification:

In order to qualify for scoring, atleast 1% of population should have been registered in order to get marks. If not, the city/ULB will be automatically disqualified and marks allotted will be ‘Zero’.

Formula:

If a city/ULB qualifies, then their score will be calculated using the below formula:

Number of Active Users on Swachhata App/Local App (integrated with Swachhata App) = Active User / Number of Registrations

Based on the % obtained, the score will be calculated out of maximum 100 marks